Returns & Exchanges
Our Hassle-Free Guarantee: We know that when it comes to beauty, fragrance and cosmetics, there are times when what you get is not as expected. So at Notino, we’ve made a commitment to our customers to offer a hassle-free replacement guarantee. We will replace any unused product to match your needs. Returns are made possible by way of a product credit, so you can purchase a different shade or entirely different product if the original doesn’t work for you.
If you wish to return an item, we will allow most items (excluding items from special offers and sales) to be returned within 90 days from its shipping date. Shipping costs are paid by the customer. Returned items need to be in their original packaging and must be unused.
For returned items that are either open or gently used, we charge a restocking fee.
* Some Exclusions Apply: Some Exclusions Apply: Non-refundable items due to health and hygiene purposes - Skin Care products, body care products, makeup and other cosmetics. We do not allow exchanges or refunds for any products which you have an allergic reaction too.
Please send returned items to the address below. Your money will be refunded within 14 business days after we receive the package.
16W540 Lake Drive, #208
Willowbrook, IL, 60527